It is the OWNERS duty of care towards their pet, to maintain their pets coat between professional groomings. If owners fail to attend to their pets coat, then in the interests of the animal, I will shave off a matted coat, to prevent unnecessary suffering due to neglect.
I am more than happy to show you how to look after your dogs coat. But please note: the normal grooming charge does not include dematting, any dematting will be charged for as an extra.
When a dog is presented to me in a severely matted condition, it is policy to shave the whole coat using electric clippers with a close blade. to de-matt would cause the animal tremendous stress and discomfort, often leaving a very thinned and damaged coat. Shaving the coat is quicker and more gentle on the animal. Many animals are traumatised by unnecessary hours of dematting, putting them off grooming for life. I consider shaving an act of kindness.
A SEVERELY MATTED DOG CAN SUFFER MANY CONDITIONS
Hotspots & sores
Fungal & bacterial infections
Mites & lice
Urine & faeces scalding
Eye & ear infections
Once the coat is removed, the skin can be red due to the lack of air circulation and dirt that has accumulated underneath. Occasionally there are sores or infection, this may need vetinary treatment. Dogs tend to scratch and rub their skin after shaving - this is normal, however some can over scratch and this may lead to broken skin. If in doubt speak to your vet.